Terms of Service
These terms govern your use of mandarinmiles.com and the graded readers, tools and accounts offered by David Chen, an individual based in mainland China (“MandarinMiles”, “we”, “us”). Contact: [email protected]. If you are a consumer in the EEA or UK, nothing in these terms removes your mandatory statutory rights.
1. Using the service
You must be at least 18 to create an account and make a purchase, or have the permission of a parent or guardian where local law permits. Family and classroom seats are managed by the adult account holder, who is responsible for the names and levels entered and for supervising use. One account and its seats may not be shared between households or transferred between accounts.
2. Accounts and security
Keep your credentials confidential and tell us promptly if you suspect unauthorised use. You may export or delete your account data from My Account or by writing to us. Two-factor authentication is available but not required for standard accounts.
3. Licence to the content
Readers, word lists, pinyin annotations, narration audio and illustrations are licensed to you, not sold, for personal learning or single-classroom teaching. Redistribution, resale, public performance, bulk scraping and extraction of the underlying datasets are not permitted. See the End User Licence Agreement and the Data Sources & Credits page (some linguistic data is used under CC BY-SA 4.0).
4. AI-assisted and synthetic content
Some illustrations are produced with generative AI tools and reviewed before publication. Narration is text-to-speech, not a human voice. We describe this in the AI Content Disclosure. We do not create depictions of real people or present generated material as factual reporting.
5. Prices, payments and tax
Prices are shown before you buy. Creem is our Merchant of Record: it collects payment (cards, Apple Pay, Google Pay), handles VAT/sales tax, invoices, renewals, refunds and disputes. PayPal is available as a wallet for one-time purchases only and is never used for subscriptions. We do not receive or store your full card details.
Recurring plans renew automatically until cancelled; the renewal period, price, charge date and cancellation method are set out in our Subscription & Auto-Renewal Terms and repeated at checkout before you confirm. Your statutory refund and withdrawal rights are unaffected.
6. Delivery and availability
Digital content is made available immediately after payment is confirmed. Access may depend on a working browser, network connection and, for audio, on our protected delivery gateway. We aim for continuous availability but do not guarantee uninterrupted service; maintenance and third-party outages may occur.
7. Acceptable use
Do not scrape at scale, reverse-engineer or extract the audio or annotation datasets, bypass access controls or the audio gateway, upload unlawful content, interfere with other users, or use the material to train machine-learning models without written permission. We may suspend access where necessary to protect the service, other users or our legal obligations; where appropriate we will give notice and an opportunity to resolve the issue.
8. Third-party services
Checkout, bot protection and content delivery are operated by third parties (Creem, PayPal, Cloudflare and our hosting and email providers). Their own terms and privacy notices apply to the data they process. Links to third-party sites are provided for convenience; we are not responsible for their content.
9. Our liability
To the extent permitted by law the service is provided “as is”. Nothing in these terms limits liability for fraud, death or personal injury caused by negligence, or any liability that cannot lawfully be limited. We are not liable for indirect or consequential loss arising from use of a free or paid learning service.
10. Complaints and governing law
Contact [email protected] first — we aim to acknowledge within 5 business days. These terms are governed by the laws of the People’s Republic of China, except that consumers in the EEA or UK keep the right to bring claims in their country of residence and to rely on the mandatory consumer-protection rules there. You may also contact your national consumer authority or an alternative dispute-resolution body.
11. Changes
We may update these terms. We will post the revised version here with a new date and, for material changes affecting paid services, give advance notice by email or on this site before the change takes effect. Continuing to use the service after the effective date means you accept the revised terms, but a change never removes a statutory right you already have.
12. Related documents
Privacy Policy · Cookie Policy · Refund & Withdrawal Policy · Subscription Terms · EULA · California Privacy Notice · Children’s Privacy · Accessibility · AI Disclosure · Contact & Imprint.
MandarinMiles is operated by David Chen, an individual based in mainland China.