Accessibility Statement
MandarinMiles is an e-commerce and digital-learning service offered to consumers in the EU/EEA, the UK and the US. We want learners who use screen readers, keyboard navigation, magnification, high contrast or voice control to be able to read with us. This statement describes our current target, what we have done, what we know still needs work, and how to tell us about a barrier.
1. Our target and status
We are working towards WCAG 2.1 Level AA, the technical baseline commonly used for the European Accessibility Act (Directive (EU) 2019/882, applicable to e-commerce services since 28 June 2025) and EN 301 549, and we aim to meet the additional criteria of WCAG 2.2 AA where practical. This is a statement of intent and ongoing work, not a certification or a claim of full conformance; we have not commissioned a third-party accessibility audit. The statement will be updated as our assessment progresses.
2. Measures already in place
- Chinese text is marked up with language attributes so screen readers can select the correct voice; pinyin is presented as text alongside the characters.
- Reader narration is supplied alongside the full written text, so the content remains available without audio.
- Interactive controls are built as native HTML buttons and links with visible labels; the cookie banner offers Accept and Reject as equally prominent, keyboard-reachable controls.
- Content is responsive and reflows on small screens; text can be zoomed in the browser.
- Sensitive pages and logged-in views are isolated from the public page cache so personal data is never shown to another visitor.
3. Known limitations (work in progress)
- Alternative text for some illustrations — particularly AI-assisted artwork and older images — is incomplete; we are adding descriptive alt text and captions progressively. See the AI Content Disclosure.
- The checkout is delivered by our payment providers (Creem / PayPal) and the bot check by Cloudflare Turnstile. Their embedded interfaces are outside our direct control; we raise issues with them and provide an alternative contact route at [email protected] if a purchase cannot be completed.
- Some older articles and promotional banners may not yet meet contrast or heading-order requirements on every viewport.
- We have not yet completed formal screen-reader testing across the whole catalogue; keyboard and screen-reader checks are being extended page by page.
4. Feedback and enforcement
If you encounter a barrier, email [email protected] with the page URL, what you were trying to do and the assistive technology you use. We aim to acknowledge within 5 business days and to give you an accessible alternative in the meantime. You may also escalate to the national enforcement body for the European Accessibility Act in your EU country, or to the relevant equality or consumer authority in the UK or US.
5. Compatibility and review
The site is designed for current versions of Chrome, Firefox, Safari and Edge, and for iOS/Android screen readers. We review this statement at least annually and after significant interface changes. Requests for content in an alternative accessible format can be sent to the address above.
MandarinMiles is operated by David Chen, an individual based in mainland China.