Subscription & Auto-Renewal Terms
These terms apply to any recurring MandarinMiles plan. They are presented again at checkout before you confirm, and a copy is included in your receipt. Creem is our Merchant of Record for subscriptions; PayPal is a one-time-purchase wallet only and is never used for recurring billing.
1. What you are agreeing to
By starting a subscription you expressly authorise us and our Merchant of Record to charge your chosen payment method the displayed price, including applicable tax, on a recurring basis at the interval shown at checkout, automatically and until you cancel. The price, currency, billing interval, first charge date and next renewal date are shown before you confirm and in your receipt.
2. Renewal and price changes
- Renewals occur on the same day of each billing cycle (or the nearest available day for short months). We send a reminder before renewals that occur at long intervals or after a free or introductory period, and before any price increase, so you have time to cancel.
- If a price changes we will tell you in advance at the email associated with your account; the new price applies only from the next renewal, and you can cancel before that date.
- If a charge fails we may retry within a short period and may pause access until payment succeeds. We will not charge a different amount without notice.
3. How to cancel
You can cancel at any time, for any reason, without a cancellation fee:
- Use the billing-management link in your payment receipt or the Merchant of Record’s customer portal; or
- Email [email protected] from the address on your account, or use our contact page. We will confirm cancellation in writing.
To avoid the next charge, cancel before the renewal date shown in your receipt. Cancellation stops future charges; the current paid period remains available until it ends. We do not require a phone call, a reason, or a different channel than the one you used to subscribe.
4. Refunds of recurring charges
The current period is generally not refunded on cancellation, except where consumer law requires it, where a charge was made after a timely cancellation, or where required renewal or price disclosures were not given. See the Refund & Withdrawal Policy for EU/UK withdrawal rights, the digital-content exception and our goodwill refund, and contact [email protected] for any billing error.
5. Access and entitlements
Your plan’s access rights apply while the subscription is active. Renewal charges extend the existing entitlement rather than creating a separate one. If a subscription expires or is cancelled, access ends at the end of the paid period; one-time purchases you already made are not affected. Refunds and chargebacks are processed by the Merchant of Record and revoke the corresponding access.
6. Your statutory rights
Nothing here limits automatic-renewal protections under California law (Cal. Bus. & Prof. Code § 17600 et seq.) or similar US state laws, EU/UK consumer rules, or your right to dispute a charge with your payment provider. Consumers in the EEA/UK retain their statutory withdrawal rights as described in the Refund & Withdrawal Policy.
7. Changes and contact
We may update these terms prospectively with notice; changes never apply retroactively to a period already paid for. Questions about a charge, renewal or cancellation: [email protected] · Terms of Service · Contact & Imprint.
MandarinMiles is operated by David Chen, an individual based in mainland China.