Contact, Imprint & Legal Documents — MandarinMiles

Contact, Imprint & Legal Documents

Last updated: 12 November 2026

On this page: 1. Contact 2. Imprint 3. About 4. Payments 5. Accessibility 6. Copyright / DMCA 7. School & Business Use 8. Reporting a problem 9. Legal documents

1. Contact

  • Service, privacy, refunds, accessibility and copyright enquiries: [email protected]
  • Online contact form / further information: this page and My Account for signed-in users
  • Support hours: Monday–Friday, 9:00–17:00 (China Standard Time, UTC+8) — we aim to acknowledge messages within 5 business days

2. Imprint / provider identification

MandarinMiles (mandarinmiles.com) is operated by:

David Yuan (individual / sole proprietor, no separate legal entity)

  • Email: [email protected]
  • Governing law: the laws of the People’s Republic of China
  • VAT / tax identification: not applicable (individual operator, no VAT registration)
  • Company registration number: not applicable (operated as an individual)
Note on EU/EEA/UK consumers: Nothing here limits your mandatory statutory consumer rights. You retain the right to bring claims in your country of residence and to rely on the mandatory consumer-protection rules there, including the applicable national law for contracts concluded with a trader established outside the EU under Article 6(2) of the Rome I Regulation.

3. About MandarinMiles

MandarinMiles builds graded Chinese readers with pinyin, synthesised narration and word lists for learners from beginner (HSK 1) to advanced (C2), and for heritage families. Some linguistic datasets are used under Creative Commons licences; the attribution record is on our Data Sources & Credits page. Some illustrations are AI-assisted — see the AI Content Disclosure.

4. Payments and billing

Creem is our Merchant of Record and handles payment collection, invoicing, tax, renewals and refunds. PayPal is an optional wallet for one-time purchases only. Billing questions can be sent to [email protected]; see the Refund & Withdrawal Policy and Subscription Terms.

Tax and invoicing: because Creem acts as our Merchant of Record, invoices and tax receipts are issued by Creem under its own name. MandarinMiles does not issue separate tax invoices. For VAT/Sales-Tax questions, contact Creem support or us at the address above.

5. Accessibility

We are working towards WCAG 2.1 Level AA, the baseline for the European Accessibility Act (Directive (EU) 2019/882). This is a statement of intent and ongoing work, not a certification. Full details are in our Accessibility Statement.

Known limitations: alt text for some AI-assisted illustrations is incomplete; the Creem/PayPal checkout and Cloudflare Turnstile interfaces are outside our direct control. If you encounter a barrier, email [email protected] with the page URL, what you were trying to do and your assistive technology. We aim to acknowledge within 5 business days.

6. Copyright / DMCA

The reader texts, pinyin annotations, word lists, level system and site design are created for MandarinMiles. Some linguistic datasets are used under open licences recorded on our Credits page. Some illustrations are AI-assisted and reviewed before publication; we claim rights in our selection and editing but do not assert exclusive copyright in raw machine-generated output where applicable law does not recognise it. Narration is synthesised speech, not a recording of a human performer.

Reporting infringement: send a written notice to our designated agent David Chen at [email protected], including: (1) identification of the copyrighted work; (2) the exact URL of the material you believe infringes; (3) your name, address, telephone number and email; (4) a good-faith statement; (5) a statement under penalty of perjury that the information is accurate; and (6) your signature. We review notices and remove or disable access to material that appears to infringe.

Full policy: Copyright & DMCA Policy.

7. School & Business Use

MandarinMiles is designed for individual learners and families. If a school, district or business wishes to use the service, we are able to act as a data processor under a Data Processing Agreement. The relevant documents are:

  • FERPA Notice — applies only where a US school provides the service to students: FERPA Notice
  • Data Processing Agreement — Article 28 GDPR / UK GDPR processor terms, available as a countersigned document on request: DPA (summary)

Individual learners and families do not need to read these documents; the Privacy Policy and Children’s Privacy Notice apply instead.

8. Reporting a problem

9. Legal documents

Tip: For everyday use, you only need to read the first group (Core). The others apply in specific situations (schools, US residents, EU consumers, etc.).

Core documents

Privacy Policy · Terms of Service · Cookie Policy · EULA · Refund & Withdrawal Policy · Subscription Terms · AI Content Disclosure · Children’s Privacy

Regional & specialised

California Privacy Notice (CCPA / CPRA) · Accessibility Statement · Copyright & DMCA Policy · FERPA Notice — US School Use · Data Processing Agreement (summary)

Open data & attribution

Data Sources & Credits — dataset provenance, open-data licences, our modifications, and CC BY-SA 4.0 compliance statement (including the Attribution, ShareAlike and Access obligations we observe when redistributing modified CC-licensed material)

MandarinMiles is operated by David Yuan, an individual based in mainland China. This page is for information only and does not constitute legal advice.

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